To create a refund request from the backend, proceed to Sales > Orders, choose the order you'd like to return, and click the “Create Return” option on the order details page.
The display of the filters depends on the Magento setting: The option Filterable (no results) stays visible even in case there are no products matching this filter option.
Once the customer submits the anonymization request from their account settings, it is approved automatically without any option to restore the anonymized data. The extension settings allow preventing data anonymization for the specific order ...
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento “Credit Memo” option. 1. Please ...